Accessibility Statement

1. Our Commitment

ADU Construction is committed to ensuring digital accessibility for people with disabilities. We believe that everyone — regardless of ability — should be able to access information about ADU construction, request a consultation, and communicate with our team.

We are continually working to improve the user experience for everyone and to apply the relevant accessibility standards. Accessibility is an ongoing effort, not a one-time task, and we welcome feedback that helps us do better.

2. Standards We Follow

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

WCAG 2.1 Level AA is also the standard referenced by the U.S. Department of Justice in its ADA guidance for state and local government websites and is widely considered the practical benchmark for website accessibility in the United States.

3. Measures We Take

To support accessibility on this website, we have taken the following measures:

• Include accessibility as part of our design and development process for every new page and feature.
• Use semantic HTML that communicates structure — headings, lists, tables, and landmarks — to screen readers and other assistive technologies.
• Provide text alternatives for meaningful images and mark decorative images so they are ignored by assistive technologies.
• Ensure color contrast between text and background meets or exceeds the WCAG 2.1 AA ratio of 4.5:1 for normal text and 3:1 for large text.
• Ensure that all interactive elements — links, buttons, form fields, and menus — are reachable and usable with a keyboard alone.
• Provide visible focus indicators so keyboard users can tell where they are on the page.
• Label every form field with a programmatically associated label, and use ARIA attributes where standard HTML alone does not convey the necessary meaning.
• Test the site with common assistive technologies including NVDA, JAWS, VoiceOver, and browser zoom up to 200%.
• Provide transcripts and captions for any audio or video content we publish.
• Provide clear, direct ways to contact us if you encounter an accessibility barrier.

4. Accessibility Features

Specific features on this Site that support accessibility include:

• Skip-to-content link — a keyboard-accessible link at the top of every page that jumps directly to the main content.
• Landmark regions — clear header, navigation, main content, and footer regions that screen readers can navigate by.
• Responsive layout — content that reflows to remain usable at 320px width and at 200% zoom.
• Reduced motion support — animations and transitions are minimized when your operating system requests reduced motion.
• Accessible forms — every field on our contact and consultation forms has a visible label, clear error messaging, and can be completed using the keyboard alone.
• Consistent navigation — the header, navigation, and footer are consistent across all pages.

5. Known Limitations

Despite our efforts, some parts of the Site may have limitations. We are actively working to resolve them, and we list the issues we are aware of here so you know what to expect:

• Interactive maps — the interactive Leaflet maps on our Contact and Service Areas pages may not be fully accessible to screen reader users. We provide the address and city list in text form alongside each map. If you need assistance navigating the map, please call us at (415) 867-5309 and we will walk you through it.
• Third-party content — some content we embed from third parties (such as CDN-hosted icon fonts) is outside our direct control. We choose third-party providers that take accessibility seriously, but we cannot guarantee their conformance.
• PDF documents — if we publish PDF documents in the future, we will make them accessible to the extent possible. Older documents may not yet be remediated. If you need a specific document in an accessible format, contact us and we will provide it.

6. Third-Party Content

This Site uses third-party components, including Font Awesome for iconography, Leaflet and OpenStreetMap for maps, and Google Fonts for typography. While we select these components with accessibility in mind, we do not control them and cannot guarantee their full conformance with WCAG. If you encounter an issue with third-party content that prevents you from using the Site, please tell us so we can look for an alternative.

7. Feedback and Assistance

We welcome your feedback on the accessibility of our Site and services. If you experience any barriers, or if you have suggestions for improvement, please contact us using one of the following methods:

• Email — [email protected]
• Phone — (415) 867-5309, Monday through Friday, 8:00 AM – 6:00 PM PT
• Mail — ADU Construction, Attn: Accessibility Coordinator, 450 Mission Street, San Francisco, CA 94105

We aim to respond to accessibility feedback within 5 business days and to provide the information or service you need in an alternative accessible format if necessary. If you need a document in a different format (for example, a larger print or a screen-reader-friendly version), let us know and we will provide it.

8. Formal Complaints

If you are not satisfied with our response to an accessibility concern, you may request that your concern be escalated to our management team. Written complaints can be sent to the mailing address above, marked "Attn: Accessibility Complaint." We will acknowledge your complaint in writing within 5 business days and provide a substantive response within 30 calendar days.

9. Continuous Improvement

Accessibility is not a one-time project. We review the Site on a quarterly basis, re-test key user journeys with assistive technologies, and update our design and development standards as WCAG guidelines evolve. When we add new features or content, we review them for accessibility before they go live.

10. Contact

For any accessibility question or request for assistance, please contact:

• Email — [email protected]
• Phone — (415) 867-5309
• Mail — ADU Construction, Attn: Accessibility Coordinator, 450 Mission Street, San Francisco, CA 94105